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Ongoing changes in government regulation, increasing
customer service demands and cost pressures are
reshaping the utility industry and utility service
providers are working to meet these market needs
while finding ways to provide investors with the
market required return on capital. GATC has designed
its mobile workforce automation solution to meet the
specific needs of the utility industry helping these
companies to effectively capture and process data
from field based assets, optimize customer service
and equipment maintenance processes, access
on-demand technical information, track conformance
to customer service level arrangements, improve
collections and maintain mobile workforce visibility
for efficient routing and dispatch.
GATC provides a solution for the utility industry
that leverages the power of its Mobile Application
framework and communications system to deliver
business results.
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Key Solution Components: |
Highlighted Benefits: |
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Work Order Management |
Reduced paper work |
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Asset Tracking |
Automated data consolidation |
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Customer Management |
Activity based tracking |
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Contract Management |
Improved billing accuracy |
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Consumption Tracking |
Optimized service call scheduling |
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Parts Management |
Faster customer service response |
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GATC's mobile workforce automation
solution for the utility industry allows
sales and service teams to quickly
respond to customer needs and
consistently achieve a higher quality of
customer service. GATC's solution helps
utility companies to gain better
visibility and control over their mobile
workforce; track installation,
inspection, repair and maintenance of
field based assets; optimize service
operations, reduce operating costs and
achieve timely accurate customer
billing. GATC's DACOTA Applications for
the utility industry have the capability
to transform your field-based operations
making them more effective, responsive
and ultimately better aligned with your
business goals.
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